A receptionist who knows when to step back.
Eva is trained to answer with care, take a clean intake, and escalate anything that smells like crisis or anything emotional or clinical to the on-call clinician. No upsells. No fake empathy. PHI encrypted at the column.
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// where mental-health practices bleed revenue
The patterns are the same. The fixes shouldn’t be a side project.
Intake calls outside hours go to voicemail.
People call about therapy when they finally muster the courage. Voicemail kills the moment. Eva answers warmly, takes the clean intake, and books the first available evaluation.
Crisis escalation has to be perfect.
Eva's escalation policy is a hard rule, not a soft suggestion. Any signal of crisis routes to the on-call human within seconds — no exceptions, no AI-handled judgement calls.
Cancelled-and-forgotten slots tank caseload utilisation.
Mia handles the rebook from the cancelled slot and offers the time to the waitlist before it goes empty. Caseload utilisation lifts 8-12 points.
Confidentiality has to be airtight.
PHI fields encrypted at the column with AES-256-GCM. Multi-tenant RLS at the database. Every action audit-logged. BAA required and provisioned.
// the team
Three of the eight agents that matter most for mental health / therapy.
Warm intake, hard-coded crisis escalation, no scripted upsells.
Cancelled-slot rebook from the waitlist. Caseload utilisation up.
Session notes drafted from the transcript so the clinician signs and goes home.
- SimplePractice
- TheraNest
- TherapyNotes
- Valant
- Tebra
- Owl Practice
- SimplePractice
- TheraNest
- TherapyNotes
- Valant
- Tebra
- Owl Practice
“Eva is the first receptionist that doesn't try to sell my therapists. The crisis escalation routes correctly every time.”
— Owner, group practice
// not your vertical?
Same product, different chair.
Live in five minutes.
Maya handles onboarding while you watch. Month-to-month, cancel anytime in one click.